
OK so I’ve been discussing this yesterday with several others. Qnet is not a charm, but their support seems a bit better than others. I either cursed it or was punished for saying something totally untrue. I renewed for 512 kbps yesterday, which makes me ofcourse entitled for 1024 kbps. However I got a confirmation message today that it’s renewed, and still the same old speed. I’ve been trying to reach Qnet support now for 30 minutes. Absolultely no one answering! I talked to sales two times. Once they sent me to answering machine, the other he naively sent me again to technical support, when I literally told him there is no one answering. I call again, and you can tell one guy just quickly put me on hold. Everytime I call again, you get a message saying you have been transfered.
Is anybody able to get hold of them? My guess is, they’re having some big cricis, or big party and no one is welling to let go of it!
UPDATE: After almost an hour trying, I finally reached a nice guy from Sales who explained they are under heavy load. Still, no excuse for not answeing my call for over 30 minutes of contunuous trying. However, he did what the other two sales guy could’ve done and saved us all grief. He quickly got my phone number, checked the DSL status and told me connection upgrade didn’t take place yet, maximum by 5 pm.
Thank you in person. Qnet, rethink the load you are taking. Under heavy load I might have to wait for 3-5 minutes, but definitely not 30 minutes without anyone to reach.
UPDATE 2 (16:15 UT): Time have passed 5 pm locally and I still did not get my connection upgrade. I try to call them and get a message “Since all technical support operators are busy, we are sorry that we can’t take your call”. So they can’t even queue me up for a call. Now, it’s a full day with not only technical problems, but not being able to reach the technical support for assistance.
UPDATE 3 (22:00 UT): So it’s one hour passed midnight locally, and still no technical or sales person will answer any call at Qnet. No matter what is happening, even if their building is on fire, there is always a way to automate voice message, or send one of those stupid bulk SMS notifying us of the problem.
FINAL UPDATE (7:00 UT): Finally, a mysterious guy contacts me from Qnet, gets my username, and tells me it’s just a matter of reconnecting. Was a lot easier if they tell it from the start in their SMS confirmation. Thanks mysterious guy. When testing with Qnet bandwidth test, I got this:

Because of low latency they say, I am getting this higher download rate. Upload rate is close to what it says here. For most people it won’t matter, but for people doing lots of FTP uploads, or worse, SFTP, it will be still painful. Upload always has been!
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